There are technologies available that allow government to receive, track and monitor citizen inquiries and complaints. These systems know as 3-1-1 or Call Resource Management systems provide a single point of contact for calls to a government from citizens seeking information, reporting problems, or making a complaint. The system creates a record of the call that is routed to the appropriate department for resolution. The action taken is recorded in the system and allows leaders and managers to assess the efficacy and timeliness of responses. This helps identify problem areas ...
... and insures follow up on citizen requests.
I would like to see Dartmouth move to this model of service. I think it has shown that it can improve services and reduce costs.
Here are some resources that you can review about this type of program. What do you think? Is this type of program the right choice for our town?
Tuesday, October 6, 2009
311 systems for customer service
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Yes, we need this type of system. There are too many town officials who think they rule over the subjects instead of serving the citizens. People like our conservation commissioner, who can't even partake in reasonable conversation, need to be held accountable. Although I must say that O'Reilly isn't so eager to talk like the tough guy when he is face to face in the remote areas of town and there is no phone line between him and the other guy. Are you Mikey?
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