On Line service request available at Public Works

This email tells how to access the system

Dear Mr. Trimble:

It has recently come to my attention that you have expressed interest in a web-based work order tracking system for the town. The DPW has been using such a system (Gov Q/A)internally since January of 2007. We track over 40 categories of work orders ranging from insurance recovery to requests for tree/brush trimming. This system has proven to be a valuable tool for the department. Earlier this year we added over 60 frequently asked questions and answers to the system and posted them on the website. And just recently, the department opened 7 of these work order categories...

...to the public in a portal on the town's website. This portal can be found by logging on to the town's website and clicking on the heading "Bulletin" (Bulletin Board_ from there (scroll down to see it) click on "DPW Frequently Asked Questions." This will lead you to the heading "Dartmouth Help Center." Residents can ask questions (Click on Ask Question)and post comments. They can also request work orders from the listing posted.(Click on Make Request) We anticipate that this link will be easier to find for our residents once the new website is developed.

Also, we recently posted a survey for the Board of Health on the town's website using this system's survey program. I would be happy to meet with you to answer any of your questions regarding Gov Q/A.

Sincerely,
Michelle DeFranco

Thanks for the information, Ms. DeFranco
The town should be doing this for all departments and it should be easy to access